Conflict is inevitable, particularly in the mediation context, so it is essential for lawyers to prepare both themselves and their clients to manage conflict effectively.
Lawyers who are representing clients in mediation need to be aware of how conflict and emotions can impact on the process. Clients who are suitably prepared to manage conflict are more likely to respond calmly and rationally, which will increase the chances of securing a positive outcome.
This course will equip you with techniques to prepare both you and your client to effectively manage conflict during the mediation process. It covers topics including:
how brain function affects conflict situations;
preparing your client for mediation by helping them to identify potential sources of conflict;
supporting your client to manage their reactions to conflict in the mediation process; and
practical techniques you and your client can use to de-escalate conflict during mediation.