1 Professional Skills

Managing Conflict Effectively in Mediation

Anne-Marie Cade
Anne-Marie Cade
Divorce Coach & Family Mediator DivorceRight
1 CPD Point


Interactive Content
Self-Paced Completion
On-demand and on Any Device
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Conflict is inevitable, particularly in the mediation context, so it is essential for lawyers to prepare both themselves and their clients to manage conflict effectively.

Lawyers who are representing clients in mediation need to be aware of how conflict and emotions can impact on the process. Clients who are suitably prepared to manage conflict are more likely to respond calmly and rationally, which will increase the chances of securing a positive outcome.

This course will equip you with techniques to prepare both you and your client to effectively manage conflict during the mediation process. It covers topics including:

  • how brain function affects conflict situations;
  • preparing your client for mediation by helping them to identify potential sources of conflict;
  • supporting your client to manage their reactions to conflict in the mediation process; and
  • practical techniques you and your client can use to de-escalate conflict during mediation.

Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!


Last Reviewed: January 2024

Meet the expert

Anne-Marie Cade
Anne-Marie Cade
Divorce Coach & Family Mediator DivorceRight

Anne-Marie Cade is a family lawyer who is also an experienced Family Dispute Resolution Practitioner, Nationally Accredited Mediator, as well as a Certified Divorce and Parenting Coach.

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  1. 5.0/5
    Should be compulsory learning for all lawyers who participate in mediations
    From my experience, the techniques and suggestions set out here contrast greatly with how a lot of lawyers assist their clients in mediation. I am hoping these teachings can improve my participation in mediation, resolve matters more quickly and ultimately help people I represent. Thank you.
  2. 5.0/5
    This course is excellent
    The course was a delight to undertake. The subject matter was presented in a logical, coherent and easy to understand manner.
  3. 5.0/5
    Good tips!
    This course contained a lot of good tips for assisting clients in very stressful situations.
  4. 4.0/5
    Great insights
    This is a was a very interesting course. Some great insights into understanding conflict and how to help clients through it.