Features

Interactive and Video Content

Self-Paced Completion

On-demand and on Any Device

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Overview

Most people mirror the behaviour they see in others, which is why conflict can sometimes escalate rapidly in the workplace. This course explores the impact of behaviour on others and how to improve your communication skills through understanding body language.

Understanding and managing your own behaviour can help you to positively impact your interactions with others. This is particularly useful for dealing with difficult people or emotionally charged situations.

This course will provide you with tips for identifying helpful behaviours and using these in your interactions to positively influence others. It will also help you to improve your communication skills through being aware of your body language and using assertiveness techniques.

Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!

Last Reviewed: January 2026

Meet the expert

Video Arts

Award-Winning Video Learning

Video Arts is a company with 40 years experience in delivering memorable, intelligent and entertaining training.

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Reviews

5.0/5

A course presented with humour and insight

This is a life-skills course useful for far more than legal practice. Understanding and responding to the behaviour of others in positive ways creates better interactions and outcomes for all concerned. This course is presented with humour and memorable practical advice.

D. Dwyer, Solicitor

Also available in these packs

10 One-Click CPD Compliance Pack
All Lawyers (10 Point Pack)

Pack details

$949 Regular Price $1,290

10 CPD Points
10 One-Click CPD Compliance Pack
In-House Counsel (10 Point Pack)

Pack details

$949 Regular Price $1,290

10 CPD Points
10 One-Click CPD Compliance Pack
Employment Lawyers (10 Point Pack)

Pack details

$949 Regular Price $1,290

10 CPD Points