Practical Incident Management for Lawyers

Practice Management and Business Skills

CPD Points 1


All lawyers and law practices need to take a proactive approach to incident management. This course provides a framework for lawyers to identify, respond to and manage incidents when they occur – and to act to prevent these where possible.

Proactive incident management has many benefits for lawyers and law practices. It reduces the risk of complaints and claims being made by clients, prevents financial loss and reputational damage, and can improve the quality of the work environment.

This is why is it is critical for all lawyers and law practices – no matter their size – to take a proactive approach to incident management. This course provides a framework designed to assist lawyers to:

  • identify and respond to incidents, issues and breaches;
  • use suitable processes to manage these when they arise; and
  • act to appropriately prepare for incidents, or prevent these if possible.

Using a structured six-stage approach to incident management, combined with illustrative scenarios, you will learn how to readily apply this knowledge in your day to day practice.

Need more than one CPD point? Save 20% when you purchase this course as part of our One-Click CPD Compliance Packs!
Last Updated: February 2022

Author Profile

LawCPD author: Karen Lee

Karen Lee

Karen is the principal of Legal Know-How, a legal consulting practice which provides expert legal advice and user-friendly knowledge management solutions to financial institutions, large corporates, SMEs and law firms. 

View More From This Author


Interactive Content
Self-Paced Completion
Access on Any Device
Receive Certificate of Completion

What Lawyers Say

  1. 5.0/5
    Very informative and helpful
    This course is 'a must-do course, especially for new practitioners'.
    - PA. Truong, Solicitor
  2. 5.0/5
    Very Informative and Practical.
    The Course was well explained and very informative, well balanced and practical.
    - S. Avery, Solicitor
  3. 5.0/5
    This course is helpful and practical.
    - J. He, Solicitor