1 Practice Management and Business Skills

Working Effectively with Email

Cathryn Urquhart
Cathryn Urquhart
Professional Skills Trainer & Coach
1 CPD Point


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Email is an essential tool for lawyers, but often causes issues with time management and communication. This course provides practical strategies for lawyers to use email more effectively everyday.

Lawyers use email everyday as an essential part of communication both within their offices and with external parties – clients, the courts or opponents. But lawyers often do not receive much training or guidance on how to use email effectively, which can lead to overwhelming inboxes and unfortunate miscommunications.

This course provides lawyers with practical strategies for working with email more effectively, including:

  • time management strategies for managing email;
  • techniques for drafting more effective emails that will get the right outcome; and
  • pitfalls to avoid when working with email.


Last Reviewed: February 2024

Meet the expert

Cathryn Urquhart
Cathryn Urquhart
Professional Skills Trainer & Coach

Cathryn has over 30 years experience in the legal profession both as a lawyer in private and in-house practice and more recently in running her own successful business in training and coaching.

Learn more


  1. 5.0/5
    Very practical and applicable!
    I found this course very Very practical and applicable!
  2. 5.0/5
    Practical, well presented. Easy to take in.
    Great tips for everyday practice and risk management. Enjoyable to listen to.
  3. 4.0/5
    Very helpful
    This course will make us think before writing and sending an email.
  4. 5.0/5
    I am absolutely gob smacked at the quality of this CPD. The presenter really knows this topic and knows how to present. I can not thank her enough. I absolutely enjoyed listening to her speak and present. The questions were relevant and this CPD was fantastic! Thank you so much.
  5. 5.0/5
    Learnt something new
    I thought I knew a lot about emails, use and structuring, but didn't know about the F-pattern. When I decided to enrol I thought I might pick up something, and I wasn't disappointed.
  6. 5.0/5
    Great advice.
    I intend to implement all of her advice in my job.