Working Effectively with Email

Practice Management and Business Skills

CPD Points 1


Email is an essential tool for lawyers, but often causes issues with time management and communication. This course provides practical strategies for lawyers to use email more effectively everyday.

Lawyers use email everyday as an essential part of communication both within their offices and with external parties – clients, the courts or opponents. But lawyers often do not receive much training or guidance on how to use email effectively, which can lead to overwhelming inboxes and unfortunate miscommunications.

This course provides lawyers with practical strategies for working with email more effectively, including:

  •  time management strategies for managing email;
  •  techniques for drafting more effective emails that will get the right outcome; and
  •  pitfalls to avoid when working with email.
Need more than one CPD point? Save 20% when you purchase this course as part of our One-Click CPD Compliance Packs!
Last Reviewed: February 2022

Author Profile

LawCPD Author: Catryn Urquhart

Cathryn Urquhart

Cathryn has over 30 years experience in the legal profession both as a lawyer in private and in-house practice and more recently in running her own successful business in training and coaching.

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Interactive and Video Content
Self-Paced Completion
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What Lawyers Say

  1. 5.0/5
    Learnt something new
    I thought I knew a lot about emails, use and structuring, but didn't know about the F-pattern. When I decided to enrol I thought I might pick up something, and I wasn't disappointed.
    - Heinrich Moser, Barrister
  2. 5.0/5
    Great tips with big benefits
    I really like the combination of videos and activities. The course has great little tips with major benefits.
  3. 5.0/5
    Great advice.
    I intend to implement all of her advice in my job.
    - Samantha Wimala, Kah Lawyers
  4. 5.0/5
    Helpful, clear, well-paced.
    Very helpful and clear presentation. Well paced.
  5. 5.0/5
    Appropriately segmented and easily understood.
    The course is segmented appropriately so that I was able to easily understand every aspect of preparing an effective email and avoiding a badly drafted email. What appealed to me was that the presented gave reasons why her suggested approaches are good, and why certain common habits have to be avoided in emails. I learnt about the F-pattern (new to me) and realised that I am a writer-centred person and needs to change into a reader-centred person. The presenter's demeanour, tone of voice and words were such that made me to respect her and to be receptive to her teaching. Thanks to the presenter and the
  6. 5.0/5
    Excellent, helpful presentation.