Dealing with Difficult People

Professional Skills

CPD Points 4.5

All of us encounter people who are difficult to deal with. This course will provide you with a set of strategies to communicate more successfully with difficult people and reduce your own stress levels.

All of us encounter difficult people in the law – opposing counsel, clients, witnesses, opposing parties, senior partners, judges or your own staff. But when communication breaks down, so do your chances of getting the best result for your client. How can you become more effective in dealing with these difficult people?

This course will provide you with battle tested strategies for successfully engaging and communicating with difficult people. Using a proven behavioural model as a foundation, you will become proficient at identifying the four basic communication styles and learn strategies for how to effectively manage each of these types of person. You will also learn specific strategies for adjusting your own communication style to get increased commitment and cooperation from others.

The course will also provide you with specific skills for managing the complaining client, know-it-all lawyer, or domineering boss. Learn how to defuse conflict situations and communicate effectively with these common difficult person types.


Last Reviewed January 2022

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LawCPD Author: Simon D'Arcy

Simon D'Arcy

Simon has over 20 years experience on six continents as an organisational development consultant and executive coach, motivating thousands of people to achieve greater personal and professional success.

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What Lawyers Say

  1. 4.0/5
    Very sound and sensible.
    The overall advice provided in this course is very sound and sensible.
  2. 5.0/5
    Enjoyed this course.
    Thanks, I enjoyed this course.
  3. 5.0/5
    One of my favourite courses.
    One of my favourite courses. Will look to take again in 12 months or so to see how my new strategies are working and my answers change...