1 Professional Skills

Working with Emotions: Foundations for Better Conflict Resolution

LawCPD Author: Samantha Hardy
Dr Samantha Hardy
Principal CCI Academy
1 CPD Point


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.

When lawyers learn to work with emotions in conflict, these can become important sources of information for identifying underlying interests, presenting positions persuasively, or providing practical ways to connect with and support clients.

Challenging long-held assumptions about how emotions work in conflict is another important part of the equation. Many of the social stereotypes about how emotions work have been debunked by recent research. Lawyers who are able to separate myth from fact will be much better equipped to work successfully with emotions in conflict.

This course aims to equip lawyers to understand their own and their clients’ emotions and how to work with these effectively in conflict situations for better outcomes.


Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!

Key takeaways

  • Debunk common myths about emotions and learn more helpful, practical ways of approaching them;
  • Discover how emotions are constructed and impact on conflict
  • Learn how to support clients to work effectively with their emotions in conflict situations. 

Meet the expert

LawCPD Author: Samantha Hardy
Dr Samantha Hardy
Principal CCI Academy

Dr Samantha Hardy is the principal of Conflict Coaching International, and the Director and Lead Trainer for CCI Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™.

Learn more


  1. 5.0/5
    Excellent course -engaging and well presented!
    Great content, excellent examples and scenarios.
  2. 5.0/5
    This is a really helpful course.
    Easy to follow and apply to work and home.
  3. 5.0/5
    Excellent Course
    This course was well structured and provides information which not only helps practitioners to understand and deal with client's emotions, but also to arm them with the ability to gain insights of emotions and how to deal with them.
  4. 5.0/5
    Interesting perspective on where emotion come from
    Not everything is as it seems, this course provides a deep dive into the origins of emotions and how certain common emotions are social constructs.
  5. 5.0/5
    Interesting topic
    Well thought out.