1 Professional Skills

Emotions and Cognition in Conflict: Advanced Strategies

LawCPD Author: Samantha Hardy
Dr Samantha Hardy
Principal The Conflict Management Academy
1 CPD Point


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Emotions have a significant influence on cognitive processes that are critical to effective conflict resolution. Lawyers who can understand and work with emotions in this context are better placed to achieve successful outcomes for clients in conflict situations. 

Cognitive processes such as perception, attention, memory, learning, reasoning and decision-making are all critical to successful conflict resolution. Emotions have a significant influence and impact on these cognitive processes – which in turn can influence the outcome of a conflict situation.

This course aims to equip lawyers with knowledge of how emotions impact on cognitive processes so they can better assist clients during conflict resolution – and harness emotions to create more successful outcomes.

The course covers:

  • types of emotions people bring into conflict;
  • how emotions impact on important cognitive processes in conflict; and
  • tips and tools for lawyers to be able to practically harness emotions to foster positive outcomes and support their clients with difficult emotions.

Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!

Meet the expert

LawCPD Author: Samantha Hardy
Dr Samantha Hardy
Principal The Conflict Management Academy

Dr Samantha Hardy is the principal of The Conflict Management Academy, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™.

Learn more


  1. 4.0/5
    Interesting, well-presented and useful
    I had an all-day tiring but successful mediation last week and adopted many of these strategies sub-consciously, but good to hear them properly articulated and "named". Will assist in future mediations. Presenter very natural and the video clips were short, explained psychological concepts in "easy to grasp" language and used every-day, relatable examples.
  2. 5.0/5
    great content. not just for work but life situations generally
    It was so engaging, loved the content, would like to do more on this area. A better understanding of this content would be beneficial to all in the industry whether its mediation, in court or simply on a day to day basis with clients and colleagues.
  3. 5.0/5
    Good Course
    Good detail and easy to follow with relevant examples to use in one's practice.