Features
Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion
Overview
Client interviewing is one of the most vital aspects of a lawyer’s work, but also one of the most challenging. Gain practical tools to successfully navigate client interviews with confidence and empathy, ensuring better outcomes for your clients.
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When clients are under emotional stress, it can be challenging for lawyers to gather all the information they need. This is especially problematic for lawyers working with clients who have experienced trauma or the breakdown of relationships.
This course will equip you with practical strategies to enhance your interactions with clients, gather essential information more effectively, and create a supportive environment that encourages open communication. Presented by Clarissa Rayward, it is particularly relevant to family lawyers, but will also be helpful to any lawyers working with clients experiencing significant emotional stress including criminal, employment and wills and estates lawyers.
Published: December 2024
Key takeaways
- Understand the Science - Explore the science of stress and how to create calmer clients.
- The Power of Priming:Â Discover how to effectively use priming to set up the initial interview for success.Â
- Practical Communication Tips: Leverage technology and content creation to improve communication.
- Enhance Client Experience: Learn how to create bespoke, tailored client experiences using technology and practical tools.
Meet the expert
Clarissa Rayward is known as ‘The Happy Family Lawyer’, specialising in helping couples work together to reach out-of-court resolutions to their relationship breakdown.
Reviews
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InsightfulThis course provided ideas on how to conduct interviews with clients and the importance of being client focussed. I found it informative and it provided an alternative way to undertake interviews by placing the focus on the client and their needs.T. Sheehan, SolicitorThe Art of the Interview Client interviewing is one of the most vital aspects of a lawyer’s work, but also one of the most challenging. Gain practical tools to successfully navigate client interviews with confidence and empathy, ensuring better outcomes for your clients. ÂLawCPD
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Visual learningIf you enjoy watching videos, this course is ideal for you. The interactive quizzes are engaging!A. Petrakis, SolicitorThe Art of the Interview Client interviewing is one of the most vital aspects of a lawyer’s work, but also one of the most challenging. Gain practical tools to successfully navigate client interviews with confidence and empathy, ensuring better outcomes for your clients. ÂLawCPD
Also available in these packs
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5 One-Click CPD Compliance PackFamily Lawyers (5 Point Pack)
10 One-Click CPD Compliance PackFamily Lawyers (10 Point Pack)
1 Professional SkillsThe Art of the Interview
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