Identifying and Managing High Conflict Personality Clients

Professional Skills

CPD Points 1


High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.

High conflict personality clients usually only form a small part of a lawyer’s client base, but often represent an extraordinary drain on the lawyer’s time and energy. Lawyers must equip themselves to effectively identify and manage high conflict personality clients to ensure that their own workload, mental health, and client relationships are not adversely impacted.

This course provides an overview of how to identify high conflict personality clients, and practical strategies for effectively managing them to achieve positive outcomes. The course:

  • explores different personality types and their key characteristics;
  • outlines different approaches for managing high conflict personality types;
  • discusses factors and enablers of destructive behaviour; and
  • explores strategies lawyers can use to get the best results when dealing with difficult clients, as well as how to end a client relationship.
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Last Reviewed: January 2022

Author Profile

LawCPD author: Grace Lawson

Grace Lawson

Grace Lawson practices as a Barrister in Queensland. Her practice includes family law, personal injury law, and employment law.

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What Lawyers Say

  1. 5.0/5
    Very interesting and informative course
    Well presented, interesting and informative course.
    - S. Avery, Solicitor
  2. 4.0/5
    Informative With Some Good Practical Advice
    The course was very informative and covered a lot of useful information. I particularly liked the sections covering the different theories of personalities and the traits associated with each personality type. The course also provided some good practical advice. However, I would love to see some more real-life examples, which would assist in putting a lot of the theory into practice.
    - J. Ahern, Solicitor
  3. 5.0/5
    This course is excellent!
    It identified many of the issues I face when I deal with clients and this course provided me with ways to deal with them.
  4. 5.0/5
    Accurate, informative and extremely helpful.
    I’ve had several difficult clients. This course was so accurate and informative as well as extremely helpful.
  5. 5.0/5
    Well thought out course.
    Well thought out course - would have loved to learn more about how abnormal personalities develop.