Features
Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion
Overview
Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.
When lawyers learn to work with emotions in conflict, these can become important sources of information for identifying underlying interests, presenting positions persuasively, or providing practical ways to connect with and support clients.
Challenging long-held assumptions about how emotions work in conflict is another important part of the equation. Many of the social stereotypes about how emotions work have been debunked by recent research. Lawyers who are able to separate myth from fact will be much better equipped to work successfully with emotions in conflict.
This course aims to equip lawyers to understand their own and their clients’ emotions and how to work with these effectively in conflict situations for better outcomes.
Key takeaways
- Debunk common myths about emotions and learn more helpful, practical ways of approaching them;
- Discover how emotions are constructed and impact on conflict
- Learn how to support clients to work effectively with their emotions in conflict situations.
Meet the expert
Dr Samantha Hardy is the principal of The Conflict Management Academy, and the Director and Lead Trainer for The Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching System™.
Reviews
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very goodThis course provides a clear set of observations about the need to develop a personal framework of professional service that accepts and works with humans as emotional beings ensconced in complex cultural, personal and physiological determinates.C. Dellit, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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Myth BusterVery useful and up-to-date information to overturn certain myths about the brain and how it operates emotionally. Good presentation of how to use emotional agility in situations of conflict.M. Tan, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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Excellent course -engaging and well presented!Great content, excellent examples and scenarios.C. Georgiades, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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This is a really helpful course.Easy to follow and apply to work and home.V. Lozzi, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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Excellent CourseThis course was well structured and provides information which not only helps practitioners to understand and deal with client's emotions, but also to arm them with the ability to gain insights of emotions and how to deal with them.J. Smith, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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Interesting perspective on where emotion come fromNot everything is as it seems, this course provides a deep dive into the origins of emotions and how certain common emotions are social constructs.J. Campbell, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
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Interesting topicWell thought out.U. Gianotti, SolicitorWorking with Emotions: Foundations for Better Conflict Resolution Emotions are often perceived as roadblocks to conflict resolution to be controlled or suppressed. But lawyers who learn how to proactively work with their own and their clients’ emotions are far better equipped to successfully navigate conflicts.LawCPD
Working with Emotions: Foundations for Better Conflict Resolution
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