Performance Matters: Criticism

Criticism is about improving performance. If you manage people, then it is your role to deliver criticism when performance issues arise. However, badly delivered criticism can have a very negative effect on individual staff members and even whole teams.

This engaging course, featuring John Cleese, will equip you with techniques to deliver constructive criticism successfully. The course uses a series of practical examples which illustrate how to apply these techniques in your workplace, as well as common pitfalls to avoid. It will also show you the purpose of criticism and the difference between constructive and destructive feedback. Finally, you will devise an action plan for improving your critical technique.