Outstanding Client Service | LawCPD.com.au

Outstanding Client Service


Author Profile

Outstanding Client Service

Jonathon is an Associate with Frank Sanitate and Associates. He is a licensed psychotherapist, author and professional speaker who has reached over 200 million people around the world.

Course Summary

To be competitive, lawyers and law firms need to stand out. This course will enable you to stand out as a professional in a way that leads to increased success, satisfaction and referrals.

Course Details

Lawyers and law firms need to find ways to stand out in an increasingly competitive environment. The best way to do this is to give outstanding legal service to your clients. This course will equip you with skills and new ideas that will help you to dramatically improve client satisfaction.

This online course will enable you to:

  • build trust and rapport with your clients, colleagues and others;
  • negotiate more effectively by using advanced persuasion techniques;
  • deal more effectively with difficult clients and colleagues; and
  • understand different communication styles and successfully adapt your own style to different types of clients.

The aim of this course is to enable you to stand out as a professional in a way that leads to increased success, satisfaction and referrals.


This goes well with

Trust Me, I'm a Lawyer: The Ethics of Being Professional

Ethics and Professional Responsibility
Points: 1 Read More

This course provides a fresh perspective of some of the ethical challenges facing the legal profession by examining these issues from the perspective of a philosopher.

Assert Yourself: Learning to be Assertive

Professional Skills
Points: 2 Read More

Assertive behaviour does not come naturally; faced with difficult situations our natural response is often either aggressive or submissive. This course discusses the key principles of assertive behaviour and how you can practically apply these in your workplace.

Effective Writing for Lawyers

Professional Skills
Points: 4.5 Read More

Clarity, simplicity and getting to the point will make your legal writing more effective and persuasive. This course will enable you to communicate more clearly and effectively in all forms of written communication.