Understanding and Managing Behaviour
Understanding and managing your own behaviour can help you to positively impact your interactions with others. This is particularly useful for dealing with difficult people or emotionally charged situations.
This course will provide you with tips for identifying helpful behaviours and using these in your interactions to positively influence others. It will also help you to improve your communication skills through being aware of your body language and using assertiveness techniques.
|Competency Type||Professional Skills|
|Area of Expertise||People Skills|
|Features||Interactive and Video Content, Self-Paced Completion, Access on Any Device, Receive Certificate of Completion|
|Author 1||Video Arts|