Understanding and managing your own behaviour can help you to positively impact your interactions with others. This is particularly useful for dealing with difficult people or emotionally charged situations.
This course will provide you with tips for identifying helpful behaviours and using these in your interactions to positively influence others. It will also help you to improve your communication skills through being aware of your body language and using assertiveness techniques.
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Last Reviewed: January 2024
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A course presented with humour and insightThis is a life-skills course useful for far more than legal practice. Understanding and responding to the behaviour of others in positive ways creates better interactions and outcomes for all concerned. This course is presented with humour and memorable practical advice.
D. Dwyer, SolicitorUnderstanding and Managing Behaviour Most people mirror the behaviour they see in others, which is why conflict can sometimes escalate rapidly in the workplace. This course explores the impact of behaviour on others and how to improve your communication skills through understanding body language.LawCPD