1 Ethics and Professional Responsibility

Lawyers’ Ethical Duties in the Digital Age

LawCPD Author: Mitch Kowalski
LawCPD Author: Zahn Nel
Natasha Blycha
Cathryn Urquhart
Multiple Experts
1 CPD Point


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Technology is used by almost all lawyers to serve their clients. But how does your use of technology affect your ethical duties to your clients?

Lawyers have ethical duties to act competently and preserve client confidentiality. But if you use technology inappropriately or insecurely you run the risk of breaching these ethical duties – facing significant reputational damage or even disciplinary proceedings. 

So how can you successfully uphold your ethical duties in a time of rapid technological change? 

In this unique course, you will have the opportunity to learn more about this vital topic through in-depth interviews with three leading experts, facilitated by Cathryn Urquhart:

  • Mitch Kowalski, globally-recognised thought leader in legal services innovation;
  • Zahn Nel, chief information officer at FilePro legal practice management software;
  • Natasha Blycha, managing director of digital law firm Stirling & Rose

Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!


Last Reviewed: November 2023

Meet the experts

LawCPD Author: Mitch Kowalski
Mitch Kowalski
Legal Operations Advisor University of Calgary

Mitch Kowalski is a globally-recognized thought leader on the changing legal services ecosystem and the author of two critically acclaimed books in this area.

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LawCPD Author: Zahn Nel
Zahn Nel
CIO FilePro Legal Practice Management Software

Zahn Nel is the CIO of FilePro Legal Practice Management Software. He has extensive experience providing cloud-based solutions and technology support for law firms.

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Natasha Blycha
Natasha Blycha
Managing Director Stirling & Rose

Natasha is one of the world’s pre-eminent smart contract and distributed ledger technology experts.

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Cathryn Urquhart
Cathryn Urquhart
Professional Skills Trainer & Coach

Cathryn has over 30 years experience in the legal profession both as a lawyer in private and in-house practice and more recently in running her own successful business in training and coaching.

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  1. 5.0/5
    A++ Relevant and interesting
    Simple and to the point, thought provoking and interesting.
  2. 4.0/5
    Very interesting and helpful for a senior practitioner.
    The interview format was much more helpful than a straight lecture style.
  3. 5.0/5
    Excellent course.
    Easy to follow and understand ethical obligations in the digital workspace
  4. 5.0/5
    Great content and interesting iterviews
    A cut above usual courses in that there are lengthy interviews with people at the coal face of developments in this area. Highly recommended.
  5. 5.0/5
    Very informative course
    Well selected experts and interesting information in the examples provided
  6. 5.0/5
    Essential viewing
    To cover so much ground, raising all the right and pointy issues, so viewers can dig deeper, adds up to quality CPD.
  7. 5.0/5
    Simple easy to understand and complete
    Excellent well balanced and easy to take away.
  8. 5.0/5
    Great course and very relevant.
    Learned something new with this course - it's well worthwhile completing.
  9. 5.0/5
    Very informative.
    An ever-changing area of the law that practitioners need to be aware of.
  10. 5.0/5
    It was a good refresher course and also involves many skills which are used in mediation as well.
    The 3rd speaker was really intriguing. The world has definitely changed since I started law 30 years ago before the internet came and can only wonder what it will be in 10-20 years' time.
  11. 5.0/5
    Eye-opening and interesting course. The last question posed by the interviewee was amazing.
  12. 5.0/5
    Another example of a course with current serious issues examined
    As I have learned to expect the course is well structured and raised serious issues for the workplace. Thank for increasing my knowledge of these issues.
  13. 4.0/5
    This is good course to go with the current digital world
    This course is very useful because sometimes we are lazy to up date our resources. Now knowing about using digital technology is must.
  14. 4.0/5
    Understanding that Lawyers are obligated to move with the times.
    Easy to follow course broken into 3 worthwhile parts.
  15. 5.0/5
    Thought provoking
    Easy to follow and instructive. Raises many unanswered questions.
  16. 4.0/5
    A must for all lawyers
    Deals with very important issues that lawyers will be confronted with more in future. Very good discussions with presenters.
  17. 4.0/5
    Very informative
    A wide cast of presenters who have drawn from a variety of experiences within the legal world to discuss the technology of the day and it's impact on lawyers' legal and ethical obligations.
  18. 4.0/5
    A+ Extremely relevant to future proofing your legal obligations
    Thought provoking and relevant. Delivered by experts both concisely and succinctly.
  19. 5.0/5
    This is a content rich course with expert and interesting delivery.
    The course was very broad and instructive. The cutting-edge experts raised complex and important issues for the legal profession to consider.
  20. 5.0/5
    The course was well researched and presented the content in an engaging way with leading practitioners in the field.
    The up to the minute content was presented in an accessible way using highly skilled leaders in the legal digital field. The review questions encouraged concentration and absorption of the information by the course participants.
  21. 4.0/5
    Very worthwhile.
    Easy to follow and a healthy update on the importance of updating technology lest we be outdated!
  22. 4.0/5
    really good
    Learned something new -- well put together.
  23. 5.0/5
    Effective course
    This mode of online delivery combines well with active involvement and learning.
  24. 5.0/5
    Helps awareness of the pitfalls of not engaging in technology.
  25. 5.0/5
    interesting and relevant
    Especially enjoyed the video interviews.
  26. 5.0/5
    Interesting material - format very engaging
    Interesting material - format very engaging- presenter asked interesting well thought out questions- good selection of interviewees.
  27. 5.0/5
    Clear examples of ethical duties
    The presenters were all very good, covering a wide area of places to watch out for.
    I particularly enjoyed the segment from Natasha Blycha about digitisation risks in transition.

  28. 5.0/5
    Great course
    The interviews were easy to follow.
  29. 4.0/5
    easy to follow and very instructive
    It is frightening that without the appropriate cyber security in place, our clients' data could be breached and the consequences that flow thereto.
  30. 5.0/5
    An excellent way to structure the course. The interviews were very engaging.
  31. 4.0/5
    Very Interesting
    The initial parts were rather self-explanatory, but the latter part was very interesting.
  32. 4.0/5
    Cathryn Urquhart has again delivered and important ethics course in an interesting and insightful manner. Highly recommended.
  33. 5.0/5
    Excellent course
    I loved the interviews - very informative
  34. 5.0/5
    Great presentation and interviews with knowledgeable and engaging experts.
    Easy-to-follow material, great interviews and great summary points.
  35. 4.0/5
    This course brings us to the cutting edge of technology and how it interfaces with the risks faced by legal and judicial systems that are conservative and slow to change.
  36. 5.0/5
    Important content
    Easy to follow. This course provided important content on the duties in digital technology use
  37. 5.0/5
    Highly recommended
    Very thought-provoking and well-organised and presented by the host and three engaging experts. Considers both the positive obligation to use technology in certain situations, forecasts how we might in future be required to use new or cutting edge tech in order to properly service clients (a lot of this was new to me), and discusses the risks posed by lax systems.
  38. 5.0/5
    Very Good course
    Easy to follow and instructive.