1 Professional Skills

Identifying and Managing High Conflict Personality Clients

LawCPD author: Grace Lawson
Grace Lawson
Barrister & Author Queensland Bar
1 CPD Point


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High conflict personality clients often place an extraordinary strain on lawyers. Learning to identify and effectively manage these clients will help protect your time, mental health and client relationships.

High conflict personality clients usually only form a small part of a lawyer’s client base, but often represent an extraordinary drain on the lawyer’s time and energy. Lawyers must equip themselves to effectively identify and manage high conflict personality clients to ensure that their own workload, mental health, and client relationships are not adversely impacted.

This course provides an overview of how to identify high conflict personality clients, and practical strategies for effectively managing them to achieve positive outcomes. The course:

  • explores different personality types and their key characteristics;
  • outlines different approaches for managing high conflict personality types;
  • discusses factors and enablers of destructive behaviour; and
  • explores strategies lawyers can use to get the best results when dealing with difficult clients, as well as how to end a client relationship.

Last Reviewed: January 2024

Meet the expert

LawCPD author: Grace Lawson
Grace Lawson
Barrister & Author Queensland Bar

Grace Lawson practices as a Barrister in Queensland. Her practice includes family law, personal injury law, and employment law.

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  1. 5.0/5
    Very valuable advice
    I think all lawyers come across difficult clients at least once in a while, and this course provides great advice on how to identify and deal with them.
  2. 4.0/5
    The questions were challenging which was good.
  3. 5.0/5
    Very Interesting
    I found the content interesting and the advice helpful and practical.
  4. 5.0/5
    Thoroughly enjoyed it.
    The course was directly on point with my practice being in crime and family law, and predominantly my clients are legal aid clients.
  5. 5.0/5
    Relevant content
    Very factual and can be immediately applied to my practice.
  6. 5.0/5
    Well presented and easy to understand course.
    Great summary of the personality types and practical approaches for dealing with them.
  7. 5.0/5
    Very interesting and informative course
    Well presented, interesting and informative course.
  8. 4.0/5
    Informative With Some Good Practical Advice
    The course was very informative and covered a lot of useful information. I particularly liked the sections covering the different theories of personalities and the traits associated with each personality type. The course also provided some good practical advice. However, I would love to see some more real-life examples, which would assist in putting a lot of the theory into practice.