1 Ethics and Professional Responsibility

Ethics and Email

Cathryn Urquhart
Cathryn Urquhart
Professional Skills Trainer & Coach
1 CPD Point


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Email is a useful tool for lawyers, but it can also be the source of many ethical issues. This course explores how you can avoid these pitfalls and maintain your ethical obligations when using email.

Lawyers use email every day, but may not often pause to reflect on the potential ethical and risk management issues which can arise if email is not used appropriately.

This course explores different ethical pitfalls which can arise from using email and practical strategies for managing these issues. The course covers a wide range of topics including:

  • maintaining confidentiality and managing cyber risk;
  • dealing with inadvertent disclosure; and
  • clear communication and professional courtesy.

Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs!


Last Reviewed: February 2024

Meet the expert

Cathryn Urquhart
Cathryn Urquhart
Professional Skills Trainer & Coach

Cathryn has over 30 years experience in the legal profession both as a lawyer in private and in-house practice and more recently in running her own successful business in training and coaching.

Learn more


  1. 5.0/5
    Excellent and very detailed consideration of potential ethical issues when using email
    The material was comprehensive and suggestions given were practical. Clear presentation with helpful case studies. Engaging and useful. Highly recommended.
  2. 5.0/5
    Very informative and practical
    This course gave plenty of practical information which can be applied in my daily use of emails. The videos were succinct and didn't ramble, which kept the information entertaining and engaging.
  3. 4.0/5
    Well presented by an awesome presenter
    The examples were clear and practical on a difficult and subjective subject.
  4. 4.0/5
    Helpful and practical.
    This course was helpful and practical.
  5. 5.0/5
    Well worth completing
    Cathyrn Urquhart presents an ethics seminar well worth completing, in which the professional conduct rules are directly applied to a lawyer's daily routine of email correspondence.
  6. 5.0/5
    Extremely well presented.
    Great content. Helpful reminders!
  7. 5.0/5
    Excellent Presentation and course.
    Covers all important issues clearly and succinctly.
  8. 5.0/5
    It is always great to be refreshed on the Conduct Rules.
    It's great to see Cathryn Urquhart presenting, she is a valued colleague. Thank you very much.
  9. 5.0/5
    Comprehensive and Informative
    Excellent course content. Great combination of different forms of learning content.
  10. 5.0/5
    Useful course
    This course was very well presented and the material was communicated clearly. The requirements for email communication, confidentiality and courtesy, as well as the pitfalls lawyers are likely to fall into regarding email communication, were dealt with in a way that one can easily remember and apply.
  11. 5.0/5
    A very good way of refreshing points to be careful of when using emails.
  12. 5.0/5
    Practical Tips
    This course contains loads of practical tips for communicating with emails.
  13. 5.0/5
    Well Structured
    Well structured, and aimed at daily practice.
  14. 5.0/5
    Excellent overview of ethical issues for lawyers when using email
    Very practical with a realistic and pragmatic approach that bridges the gap between traditional legal practice (for older lawyers) and new lawyers who may have grown up with (and take for granted) email and related cloud-based technology, but who may not otherwise fully understand their interface with lawyers' professional obligations. Very well-presented by Cathryn - particularly good to have several short video clips throughout which not only help to accommodate the nuances in this topic when providing commentary, but are a welcome change from just reading lots of text and doing quick quizzes. Also included good coverage of all the most pertinent ASCR and a useful practical demonstration by critiquing that example of a poorly drafted email which should be a good reminder to any lawyer tempted to resort to making unfounded allegations and legal threats to their opponents!

  15. 5.0/5
    Very clear
    This course by Cathryn Urquhart is very clear and well structured.