Assert Yourself: Learning to be Assertive
Many people find it difficult to know how to handle certain situations in the workplace such as giving and receiving criticism, asking for help, or refusing requests from others. The natural response to these situations is often to be either aggressive or submissive.
Submissive people avoid confrontation but fail miserably at getting what they want or need. And while aggressive people often appear to be successful in the short term, they rarely win the willing co-operation of their colleagues in the long-term.
Assertiveness is more advantageous than both of these communication styles. Assertive communication enables both parties to be heard and is more likely to lead to satisfactory solutions to problems.
This course explores the differences between submissive, aggressive and assertive behaviour, discusses the techniques of assertive behaviour, and shows how to apply these techniques in specific situations in the workplace.
Need a few more CPD points? Save 20% when you purchase this course as part of our One-Click CPD Compliance Packs!
|Competency Type||Professional Skills|
|Features||Interactive and Video Content, Self-Paced Completion, Access on Any Device, Receive Certificate of Completion|
|Author 1||Video Arts|