Managing Conflict Effectively in Mediation

Professional Skills

CPD Points 1


Conflict is inevitable, particularly in the mediation context, so it is essential for lawyers to prepare both themselves and their clients to manage conflict effectively.

Lawyers who are representing clients in mediation need to be aware of how conflict and emotions can impact on the process. Clients who are suitably prepared to manage conflict are more likely to respond calmly and rationally, which will increase the chances of securing a positive outcome.

This course will equip you with techniques to prepare both you and your client to effectively manage conflict during the mediation process. It covers topics including:

  • how brain function affects conflict situations;
  • preparing your client for mediation by helping them to identify potential sources of conflict;
  • supporting your client to manage their reactions to conflict in the mediation process; and
  • practical techniques you and your client can use to de-escalate conflict during mediation.

Need more than one CPD point? Save 20% when you purchase this course as part of our One-Click CPD Compliance Packs!


Last Reviewed: January 2022

Author Profile

Anne-Marie Cade

Anne-Marie Cade

Anne-Marie Cade is a family lawyer who is also an experienced Family Dispute Resolution Practitioner, Nationally Accredited Mediator, as well as a Certified Divorce and Parenting Coach.

View More From This Author


Interactive Content
Self-Paced Completion
Access on Any Device
Receive Certificate of Completion

What Lawyers Say

  1. 4.0/5
    Great insights
    This is a was a very interesting course. Some great insights into understanding conflict and how to help clients through it.
    - John Dasey, Solicitor, Dasey Legal