Tagged with 'Client Management'

Quarterly Pulse: AI Rules, Psychosocial Duties and Billing Shifts

Australian lawyer reviewing Q2 2026 legal update

Courts have regulated AI, psychological safety is now enforceable, and the billable hour is losing ground. Here is what moved in Q2 2026 and what it means for your practice.

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The New Conduct Rules Are Now in Force. Have You Updated These Three Parts of Your Practice?

Australian solicitor reviewing a client engagement letter under the 2026 Solicitors' Conduct Rules

The amended Australian Solicitors' Conduct Rules commenced on 1 July 2026 and apply to every solicitor, not only practices captured by the AML/CTF regime. There are three key areas practitioners need to review: client acceptance under Rule 8, ceasing to act under Rule 13, and engagement letters under the new Rule 12. If you have not yet reviewed your client intake procedures, retainer documentation and approach on ceasing to act, now is the time.

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Email Ethics for Lawyers: How to Navigate the Perils of Email

Email Ethics for Lawyers: How to Navigate the Perils of Email

Email is an indispensable tool for almost all lawyers. It's fast and easy to use - but it can also lead to serious ethical breaches if it's not managed carefully. Check out these tips from our courses, Working Effectively with Email and Ethics and Email, to learn practical steps lawyers can take to navigate the perils of email successfully.

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