2 Professional Skills

Assert Yourself: Learning to be Assertive

LawCPD author: Video Arts
Video Arts
Award-Winning Video Learning
2 CPD Points


Interactive and Video Content
Self-Paced Completion
On-demand and on Any Device
Receive Certificate of Completion


Assertive behaviour does not come naturally; faced with difficult situations our natural response is often either aggressive or submissive. This course discusses the key principles of assertive behaviour and how you can practically apply these in your workplace.

Many people find it difficult to know how to handle certain situations in the workplace such as giving and receiving criticism, asking for help, or refusing requests from others.  The natural response to these situations is often to be either aggressive or submissive. 

Submissive people avoid confrontation but fail miserably at getting what they want or need. And while aggressive people often appear to be successful in the short term, they rarely win the willing co-operation of their colleagues in the long-term. 

Assertiveness is more advantageous than both of these communication styles.  Assertive communication enables both parties to be heard and is more likely to lead to satisfactory solutions to problems.  

This course explores the differences between submissive, aggressive and assertive behaviour, discusses the techniques of assertive behaviour, and shows how to apply these techniques in specific situations in the workplace.


Need more than one CPD point? Save when you purchase this course as part of our One-Click CPD Compliance Packs! 


Last Reviewed: January 2024

Meet the expert

LawCPD author: Video Arts
Video Arts
Award-Winning Video Learning

Video Arts is a company with 40 years experience in delivering memorable, intelligent and entertaining training.

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  1. 5.0/5
    This course deserves the highest praise.
    The course was very easy to follow. The essential elements were presented in a logical sequence and explained with both clarity and conciseness.
  2. 5.0/5
    Brilliant, entertaining, relevant
    Certainly a different type of presentation which I thoroughly enjoyed. A must for junior members of staff.
  3. 5.0/5
    Techniques that don't lose relevance over time
    Clear, simple wisdom.
  4. 5.0/5
    Excellent course
    Well worth completing: concise and practical.
  5. 5.0/5
    Surprisingly relevant, highly recommended!
    This was a surprisingly useful and relevant course and I would highly recommend to anyone in any field of work. The interactive format is easy to use and makes learning enjoyable.